GENERAL MAINTENANCE ADVICES

• Maintenance of your product is necessary for maintaining the guarantee.
• Normal wearing is not covered by the guarantee.
• Wood changes colour over time. This is a natural characteristic and therefore is not covered by the guarantee.
• Damage through improper use or incorrect maintenance is excluded from the guarantee.
• Avoid damage from sharp objects. This sort of damage is explicitly excluded from this guarantee. Always apply felt to vases and such objects.
• Never place hot pans or other hot objects directly on the wood. Always use coasters. Damage caused by hot objects is excluded from this guarantee and never a justifiable cause for complaints.
• Repairs to furniture without preceding written permission from Tiado result in exclusion of guarantee.
• Keep in mind the natural change in colour caused by light, and therefore it is important to move around any accessories on your furniture (always using felt or coasters).
• To avoid discolouration, minimise the amount of direct sunlight on your furniture as much as possible.
• Never place your furniture too close to a heat source, this to keep tearing or rupturing in the wood to a minimum. In solid wooden furniture, micro-cracks can always appear in the wood. This is no justifiable reason for complaints.
• The quality of your solid wooden furniture piece is best preserved in a relative air humidity of 45-60%. This can be measured using a hygrometer.
• For an oiled furniture piece it is very important to repeat the oil treatment several weeks after initial use (or sooner depending on the looks of the wood), and to keep repeating this several times a year. This to protect the product and keep the wood from drying out. For this you can use the free starter kit that is delivered with every solid wooden product.
• A furniture piece with a varnish finish (high gloss or silky gloss) reaches its maximum hardness after two months. Please avoid heavy loads during this hardening period, and only clean using a slightly damp cloth or a very mild soapy solution. Damage to the varnish finish in this hardening period is excluded from this guarantee.
• When moving tables or cabinets, this furniture needs to be lifted and never slided or shoved. This to avoid damage to legs or the construction. These types of damage are explicitly excluded from this guarantee.
• Stainless steel parts are to be periodically treated with a special stainless steel spray to retain its looks.
• With oiled steel you see the material in its purest form. This means that the steel can show stains, scratches and colour differences. This industrial look is inextricably linked to the character of the material and therefore no justified reason for complaints.